IT Operations Engineer
Qualifications
- Bachelor’s Degree in Computer Engineer, Computer Science, IT or related field
- 1 years of related experience in system administrator or system engineer
- Demonstrated expertise in end to end operation management of mobile or large-scale infrastructure
- Good knowledge and experience in implement and troubleshoot LAN and WAN network infrastructure including TCP/IP Protocol, Ethernet, Switches, Routers and Gateways
- Good knowledge and experience in Linux environment
- Good knowledge and experience in programming including shell script and PHP
- Good problem solving and analytical skills
- Good command of both spoken and written English is a must
- Good communication skills, service-minded, enthusiastic, self-learning, able to work under pressure, hard-working
Responsibilities
- Establish and maintain end to end service operational availability
- Establish and maintain documentation of service knowledge required to supporting service operation
- Support incident and problem management processes throughout service operation
- Report daily service infrastructure health check and provide immediate troubleshoot or escalation if required
- Maintain inventory and configuration of infrastructure system for on-going maintenance
- Maintain procedures and process supporting infrastructure operation
- Maintain contingency and disaster recovery plan in accordance with business continuous plan
- Provide first-level support for infrastructure issues in 24x7 environment
- Require working outside working hours depend on the urgency of incident and schedule tasks