IT Operations Engineer

Qualifications

  • Bachelor’s Degree in Computer Engineer, Computer Science, IT or related field
  • 1 years of related experience in system administrator or system engineer
  • Demonstrated expertise in end to end operation management of mobile or large-scale infrastructure
  • Good knowledge and experience in implement and troubleshoot LAN and WAN network infrastructure including TCP/IP Protocol, Ethernet, Switches, Routers and Gateways
  • Good knowledge and experience in Linux environment
  • Good knowledge and experience in programming including shell script and PHP
  • Good problem solving and analytical skills
  • Good command of both spoken and written English is a must
  • Good communication skills, service-minded, enthusiastic, self-learning, able to work under pressure, hard-working

Responsibilities

  • Establish and maintain end to end service operational availability
  • Establish and maintain documentation of service knowledge required to supporting service operation
  • Support incident and problem management processes throughout service operation
  • Report daily service infrastructure health check and provide immediate troubleshoot or escalation if required
  • Maintain inventory and configuration of infrastructure system for on-going maintenance
  • Maintain procedures and process supporting infrastructure operation
  • Maintain contingency and disaster recovery plan in accordance with business continuous plan
  • Provide first-level support for infrastructure issues in 24x7 environment
  • Require working outside working hours depend on the urgency of incident and schedule tasks