IT Operations Engineer

Qualifications

Bachelor’s Degree in Computer Engineer, Computer Science, IT or related field
1 years of related experience in system administrator or system engineer
Demonstrated expertise in end to end operation management of mobile or large-scale infrastructure
Good knowledge and experience in implement and troubleshoot LAN and WAN network infrastructure including TCP/IP Protocol, Ethernet, Switches, Routers and Gateways
Good knowledge and experience in Linux environment
Good knowledge and experience in programming including shell script and PHP
Good problem solving and analytical skills
Good command of both spoken and written English is a must
Good communication skills, service-minded, enthusiastic, self-learning, able to work under pressure, hard-working

Establish and maintain end to end service operational availability
Establish and maintain documentation of service knowledge required to supporting service operation
Support incident and problem management processes throughout service operation
Report daily service infrastructure health check and provide immediate troubleshoot or escalation if required
Maintain inventory and configuration of infrastructure system for on-going maintenance
Maintain procedures and process supporting infrastructure operation
Maintain contingency and disaster recovery plan in accordance with business continuous plan
Provide first-level support for infrastructure issues in 24x7 environment
Require working outside working hours depend on the urgency of incident and schedule tasks